Webinar
The Synergy of Mediation and Emotional Intelligence: A Mediators Secret Code
Emotions drive People and as Mediators, it plays a central role in the process of conflict and resolution. For a mediator, it is important to recognize emotions correctly and act upon them. Emotional Intelligence is imperative for the amicable resolution of disputes and peaceful co-existence among parties. The foregoing necessitates the need for Mediators to be empowered with the skills of Emotional Intelligence.
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Was Sie erwartet
[Kurz: Inhalte, Ablauf, Voraussetzungen und was Sie am Ende mitnehmen.]
Learning outcomes
Upon completion of the session, participants should be able to understand the following:
- Etymology of Mediation & Emotional Intelligence
- Levels of Emotional Competencies
- Benefits of using Emotional Intelligence in Mediation.
- Qualities You Must Possess as a Mediator to Effectively Resolve Disputes
- How to Tailor Communication to beat Conscious Resistance
- Tools for Increasing your Patience as a Mediator
The immediate benefit of this training when taken are as follows:
- The ability of the Mediators to identify their emotions and those of the parties;
- The ability to harness emotions and apply them to sessions such as thinking and problem solving;
- It improves decision-making and ability to solve problems;
- The Mediator, when properly equipped with emotional intelligence skills, would help provide a real perception issue by managing and controlling expectations.