Dealing with Especially Difficult People

This webinar teaches participants to, not only better observe others, but to adjust their negotiation strategy instantaneously and instinctively with hardly a thought. Pete challenges, and actually contradicts the traditional beliefs and practices of strategic listening and responding. 

Participants will learn "triune thinking" processes, taking any hostile or difficult situation and placing it within their own sphere of comfort. They will learn techniques to counter direct attacks and accusations, how to successfully respond to "dirty negotiating tactics" most used by aggressive parties, and to create their own mental emergency travel kits for any occasion.