Beyond Technology: Conflict, Resolution, Management, and Negotiation Keep Changing
In the past decade, the fields of negotiation and mediation have gradually explored applications of technology in dispute resolution. The COVID-19 era, in which all professionals transitioned their practice online, has sharply accelerated this process.
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However, focusing on technology tends to draw attention away from a related topic that is ultimately far more important to understanding conflict and its resolution. Immersed in technology, people are changing. As they change, they change the patterns in which they negotiate, engage in conflict, and resolve it. To resolve conflict effectively, professionals must be aware of these changes in parties, and recognize changes they are undergoing themselves. Moreover, human change requires the field of conflict resolution to re-examine the applicability of its most foundational paradigms.
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